Nu-i asa ca uneori aveti impresia ca sunteti inconjurati de oameni care nici macar nu au un motiv pentru care se afla in preajma voastra? Nu stiu de ce dar in ultima vreme eu am simtit asta foarte puternic.
Sunt unele persoane care in anumite momente critice genereaza dintr-un creier putin folosit raspunsuri si comportamente cat mai impertinente posibil.
In acest articol voi detalia cateva din momentele iritante petrecute in ultima perioada.
Cazul I
In urma cu cateva zile completam cateva sondaje de la Daedalus si nu stiu de ce, dar mie mi se intampla sa dau de erori la 4/10 sondaje in cazul acestei companii. Mi se intampla sa ajung la jumatatea chestionarului si sa ma lovesc de probleme de ordin tehnic, IT.
Spre exemplu, la intrebarea 25, din cadrul unei testari de reclama mi se cerea sa mut un atribut intr-o casuta x, corespunzatoare parerii mele de consumator. Bun, pana aici toate bune si frumoase, cu exceptia faptului ca nu puteam la propriu, muta atributul in casuta. Am tras de cuvintele alea cateva secunde pana am realizat ca este o problema. Dau sa merg inainte la urmatoarea intrebare, era logic sa nu ma lase pentru ca nu aveam cum raspunde, incerc sa mut din nou cu mouse-ul nici gand si tocmeala.
Aleg sa reclam problema la Daedalus. Dupa doua zile primesc si eu raspunsul la intrebarea mea. Nu stiam daca sa rad sau sa ma enervez la ce raspuns am primit:
Eu cred ca aceasta lectie am invatat-o la varsta de 8 anisori cand mi-am luat PC, si care cunostinta am dezvoltat-o apoi la orele de informatica din cadrul scolii. Adica, pe bune?!
Cum sa imi dea un raspuns asa nefolositor cand de fapt problema era alta? Hai ca poate mai intelegeam si eu sa imi admita ca exista o problema de browser (desi nu era cazul, am incercat sondajele pe 5 browsere diferite)… ah si la urma imi ia si dreptul de a mai completa odata sondajul, ca deh, eu nu stiu notiuni de informatica de baza.
Cazul II
In ultimii ani datorita serviciilor practicate in diverse domenii mi s-a oferit sansa de a lucra impreuna, de a instrui si supraveghea angajatii.
La o prima vedere, ai crede ca angajatii sunt oameni seriosi si competenti, care nu ar avea nevoie de tutorat si ca ar intelege anumite lucruri si s-ar comporta matur, conform infatisarii si tinutei pe care o afiseaza.
Dar, din nou viata ma surprinde. Nu de putine ori mi-a fost dat sa vad oameni certandu-se pentru un nimic, spunandu-si reciproc cuvinte grele si dand vina unul pe celalalt, aruncandu-si „vina” precum copii mingea unora altora. Mai mult decat atat, precum niste copii razgaiati dau fuga la sef si parasc unul neputinta si lipsa de gandire a celuilalt.
Intr-un astfel de colectiv, cu astfel de persoane nu numai ca iti este dificil sa ii intelegi, dar iti este si greoi sa lucrezi si sa te dezvolti ca persoana. (I can’t work with that!!)
(shutterstock sursa)
Cazul III
Cu totii stim, cu serviciile de telefonie, internet si gaz/curent mereu este si va fi bataie de cap. Esti client, ai drepturi. Cam asa speculeaza marile companii furnizoare de servicii de pe piata romaneasca, care incurajeaza oamenii in a le folosi serviciile.
Sa luam Orange, de exemplu. Parintii, cunostintele, rudele si prietenii – pana si necunoscutii folosesc Orange. De ce? Simplu! Pentru ca are acoperire mai mare de semnal si ofera abonamente avantajoase (sau cel putin asa se lauda).
In urma cu doi anisori am decis si eu sa imi deschid abonament pe numele meu, cu telefon nou, pachet complet. Dupa un an de zile de platit, de depasit suma de pe abonament mi-a cam plecat simtul responsabilitatii si dorinta de a fi independenta. Am ramas totusi pe Orange, cu abonament pe care il platesc cu 10 zile inainte de termen pentru a evita penalizarile, ce sunt evident usturatoare.
Cazul IV
E-nergia, mama ei dara! Acum doi ani mi-a batut la usa o duduie ce se batea cu pumnul in piept ca este angajata a firmei E-on si ca imi prezinta o oferta de care o sa fiu cu siguranta multumita si ca nu o sa regret alegerea facuta. Nu numai ca am regretat, dar am ramas si stupefiata!
De fapt, „duduia Leana” era angajata misterios la E-nergia si cauta noi clienti. Am aflat cand doream sa achit factura la gaz pentru E-ON, nu ma aflam in baza lor de date pentru ca eram prezenta in catalogul unei alte companii. Ca sa pot reveni din nou la E-ON trebuie sa merg tocmai la Targu Mures sa ma reconectez… pe bune?!
Am rezistat pana acum tot pe E-nergia, ca deh. Targu Mures e departe si timp ioc… desi iarna la ce sume impresionante achit lunar ma cam motiveaza sa fac o plimbare.
Cazul V
UPC si angajatii competenti. Aceste doua elemente ce tocmai le-am specificat sunt cam in contrast unele cu altele. Data aceasta cand mi-am reinnoit abonamentul la ei, am primit cadou un modem nou!
Cee frumos! Noh, problema este acum ca dragul de tehnician de la UPC s-a cam grabit. A instalat in doi timpi si trei miscari modemul si a plecat ca vantul. 8 Zile fara Internet… cei de la configurare dadeau vina pe cei de la echipa de tehnicieni fizici, si vice-versa.
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Cu situatii ca acestea si oameni ca cei pe care i-am descris… sper sa mai am rabdarea si inspiratia sa mai revin aici cu idei proaspete si ganduri mai bune. O saptamana minunata si lipsita de peripetii, dragi cititori!
English Version
They said I was not aware of how to draw an atribute to a box. I think this lesson I learned at the age of 8 when I got my PC, and I learned it later in computer science classes in the school. I mean, are you for real?! How could they answer such an unhelpful answer when the problem was different? Come on, if they would have admited that there was a browser problem (although not the case, I tried polls on 5 different browsers) … ah and finally I also have the right to fill in the survey once more, as deh , I do not know basic computer science. Case II In recent years, thanks to services in various fields, I have been given the chance to work together, to train and supervise employees. At first glance, you would think that employees are serious and competent people who would not need tutoring and would understand certain things and behave maturely according to the appearance and the outfit they are displaying. But again life surprises me. Not many times I have been given to see people arguing for nothing, telling each other their heavy words and blaming each other, throwing „blame” like children’s ball to each other. More than that, like a crying baby they flee to the boss and tell them and leave the other helplessness without thinking of the other person. In such a collective, such people not only find it difficult to understand, but it is also difficult for you to work and develop as a person. (I can not work with that !!)
Case III We all know, with telephone, internet and gas / current services is always going to be a headache. You are a client, you have rights. That’s what the big service companies on the Romanian market speculate, encouraging people to use their services. Let’s get Orange, for example. Parents, acquaintances, relatives and friends – even the strangers use Orange. Why? Simple! Because it has higher signal coverage and offers advantageous subscriptions (or at least that’s what they say). Two years ago, I also decided to open my subscription on my name, with a new, full package phone. After a year of pay, to exceed the amount on the subscription, I was left with a sense of responsibility and a desire to be independent. I have stayed on Orange though with a subscription. I pay 10 days before the deadline to avoid the penalties, which are obviously frightening. Case IV E-nergy, her mother darling! Two years ago, I was struck by a women who refferrs to me as an employee of E-on and she presented me an offer that I will definitely be happy with and will not regret the choice made. Not only did I regret, but I was stunned too! In fact, „Leana duana” was mysteriously committed to E-nergia and was looking for new clients. I found out when I wanted to pay the gas bill for E-ON, I was not in their database because I was present in another company’s catalog. So if I want to go back to E-ON again I have to go to Targu Mures to reconnect… why GOD?! We have resisted to E-nergia so far, as deh. Targu Mures is a long way to go … although in winter, what impressive amounts I pay for a month motivates me to take a walk. Case V UPC and competent employees. These two elements we have just outlined are in contrast with one another. This time when I renewed my subscription to them, I received a new modem gift! That is beautiful! Noh, the problem is now that UPC’s tech is a little rushed. They installed the modem in two times and three moves and left like the wind. 8 Days without Internet … those at the setup blamed those from the team of physical technicians, and vice versa.
